Return Policy
At Crystalune, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
Please note: For returns that are not due to product quality issues, the customer is responsible for all return shipping costs and any risks associated with the return process, including loss or damage during transit.
All returns must be requested and approved via email before sending any items back. Unapproved returns will not be accepted.
To start a return, please contact us at services@crystalune.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Custom products (including special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with all returns, items must be in the same condition you received them, unworn or unused, with tags, and in the original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: It may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at services@crystalune.com.
