Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! All orders are shipped free of charge.

How long will it take for my order to arrive?

  • U.S. orders: Typically 3-8 business days
  • International orders: Usually 2-3 weeks, depending on customs, shipping carriers, and weather conditions

When will I receive my tracking number?

Tracking numbers are emailed within 48 hours after your order is shipped.

Do you ship worldwide?

Yes, we ship to the U.S. and most other countries. International shipping times may vary and take longer.

Are there any restrictions on delivery?

  • We cannot ship to PO boxes, APO/FPO/DPO addresses, or remote areas.
  • For delivery to remote locations, please contact us via email to confirm availability.

Do I need to pay customs or import taxes for international orders?

No, we cover all customs duties and taxes for international orders. You don’t need to pay anything extra.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

How do I request a return?

All returns must be requested via email at services@crystalune.com. Returns sent without prior approval will not be accepted.

Who pays for return shipping?

For non-quality issues, the customer is responsible for return shipping costs.

When will I receive my refund?

Once we receive and approve your returned item, your refund will be issued to your original payment method, usually within 10 business days.

Crystals & Healing

How do I choose the right crystal?

We recommend choosing crystals based on your personal intention, needs, or intuition. Each crystal comes with a description to guide you.

What should I do first with my crystal?

Start by cleansing your crystal to clear any residual energy. Then set your intention to connect with the crystal’s energy. After these steps, you can explore using it for meditation, carrying it with you, or incorporating it into your home décor.

How do I cleanse my crystal?

We recommend a simple multi-step process:

  • Rinse the crystal under clean water.
  • Place it outside under sunlight or moonlight for a few hours.
  • Infuse it with sacred smoke, such as sage or frankincense resin.
  • Play high-vibrational music or mantras nearby to remove any lingering energy.

How should I wear crystal bracelets?

  • Left hand: To receive energy
  • Right hand: To send or project energy

This is just a guideline! Trust your intuition and go with what feels that best.

Why Crystalune？

100% Natural Crystals

All Crystalune stones are genuine, untreated crystals sourced with care. We prioritize the energy and authenticity of each crystal, ensuring you receive the highest quality for healing and intention-setting.

Handcrafted with Love

Each bracelet and crystal jewelry piece is handmade, reflecting our dedication to quality, artistry, and attention to detail.

Thoughtful, Personalized Experience

We provide guidance on crystal selection, cleansing, and use, helping you connect with your crystals in a meaningful way.

If you have any questions or need assistance, please contact us at:

📧 services@crystalune.com

We are committed to providing high-quality products and exceptional service. Thank you for choosing Crystalune!